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"A service to the professionalsA safeguard to the public" Terms of Business.These Terms are Endorsed by the Motor School Association (MSA) For those undertaking driving training. 1. Appointment Card. a) The appointment card will be issued either before, or on the first lesson, clients are advised to carry the card so that at the end of the lesson the next appointment(s) can be entered. 2. Driving licence. a) Clients must personally ensure that they are the holders of a valid, signed current driving licence, which must be produced at the first lesson and will be regularly checked by the driving instructor. b) Clients must inform the driving instructor if they receive and endorsements on their licence during the time they are receiving tuition. c) Clients must inform their driving instructor of any disabilities they have which might affect their ability to drive. 3. Client Well-being. a) In the interest of comfort and safety, clients are advised to wear suitable footwear and comfortable clothing which does not restrict any movement, please ask your instructor for any advice you may require. 4. Tuition Fees. a) Tuition fees are as stated in the fees section of these terms of business and may be payable in advance. All accounts must be cleared before proceeding on an official driving test. 5. Postponement of a lesson by a Driving School. a) If by reason of a vehicle failure or other emergency a lesson has been postponed at short notice, an alternative appointment shall be made with mutual consent. Should such postponement be a driving test, the school shall be responsible to the pupil for the fee of the next test if it cannot be cancelled within the required time (see paragraph 7), regardless of the client's continuation of lessons with the school. Clients should appreciate that it may not always be possible to notify cancellation if a breakdown occurs on the way to the lesson. b) Driving test take priority over lessons therefore, a lesson already booked may sometimes have to be cancelled or postponed if the school receives short notice of a driving test. c) Except provided for in a) above, the school will where possible give notice of rearrangement or postponement of a lesson within the same time limits as the school imposes upon a pupil postponing or cancelling a lesson. d) If circumstances arise that a change of instructor becomes necessary, the pupil shall have the right to decline and also the right to discontinue lessons with the school. 6. Postponement or cancellation of lessons by clients. a) At least 2* days notice of postponement or cancellation of a lesson is required. Please note that Saturday, Sunday and public holidays are not counted as working days. Late cancellations will be charged for as specified in the frees section. b) Such notice to the school (in writing, by telephone or by fax) shall be deemed to have been served on the day that the communication is received at the school's premises, where it will be timed and recorded. 7. Postponement or cancellation of a test. a) The attention of clients is drawn to the face that statutory period of notice is required under government regulations for the cancellation or postponement of a test. b) If possible the pupil will be advised in good time of the advisability of cancelling their test. The school/instructor cannot be responsible for the loss of the test fee if the pupil fails to immediately notify the test booking office. The address and telephone number is given on the test document. c) The school/instructor cannot be held responsible for any postponement or cancellation of a test by the testing authority - at whatever notice. 8. School/Instructor guarantee. a) The School/Instructor guarantees that only legally authorised instructors will give tuition. b) Instructors official authorising documents will be displayed on the windscreen of the car and may be inspected freely at any time. c) Clients may be accompanied on their lesson by a supervising examiner, whose job is to ensure that the tuition given meets the required standard. This is a legal requirement and is in the public interest. 9. The driving test. a) Your instructor will advise the appropriate time to make an application for a driving test. The advise will be based on the clients progress to date. It does NOT imply that the necessary standard has been reached or that it will for certain be reached by the appointed test date. The school/instructor will not hesitate to advise, where necessary, the postponement of the test. This condition is intended to save the pupil expense, unnecessary failure and consequent delay in waiting for another test and obtaining a full licence. b) The school/instructor reserves the right to withhold the use of the school car for the test or a lesson, if in the opinion of the instructor the Client is:
c) Clients may be accompanied on their lesson by a supervising examiner, whose job is to ensure that the tuition given meets the required standard. This is a legal requirement and is in the public interest. d) You are reminded that when you go to take your driving test you must take the required documents. Failure to comply with this regulation will mean the examiner will have to cancel your test, you will forfeit your test fee and have to apply for a new test date. e) In the event of the test appointment being sent to the client they are required to notify the school/instructor as soon as possible, of the date and time of the test and show the documents to the instructor on their next lesson. The school/instructor cannot except any responsibility for booking an incorrect time or date of a test unless the appointment is sent to the school/instructor, then an undertaking is given to show the Client the document on their next lesson or notify them as soon as possible. The document will be handed to the Client on request. 10. Lesson in own car. a) Lessons may be given in a clients own car if the instructor is willing to do so, on condition that it is clearly understood:
11. Insurance. a) School cars are fully insured for tuition and driving tests, the insurers name is LOMBARD*. (The certificate of insurance is available for inspection) b) No liability of any kind can be accepted by the school/instructor for the loss of, or damage to any property belonging to, or in the possession of the Client. 12. Legal Liability. a) Clients should be aware that their instructor primary objective is to promote road safety and in doing so he/she will have to issue instructions which the Clients must be prepared to carry out without undue argument. b) The instructor will make every effort to train you to the highest standard but can in no way be held liable for any errors you commit whist driving and not accompanied by your instructor either before or after a test pass. 13. Complaints. a) If you are unhappy with any aspects of your tuition you should notify the school/instructor without delay and not later that seven days from the date on which the cause of the complaint arose. Every effort will be made by the school/instructor to satisfactorily deal with the complaint, these "Terms of Business" and the "Code of Practice for Approved Driving Instructors" forming the basis for negotiation. b) Should any dispute be unresolved mutually, then the Client has the right to refer the matter to the Motor School Association of Great Britain Ltd, 182A Heaton Moor Road, Stockport, Cheshire, SK4 4DU. ©The Motor School Association of Great Britain '1999' *These are only appropriate to this particular driving school. |
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